Refund & Return Policy

Velyssia Skincare

At Velyssia, customer satisfaction is important to us. We want you to love your skincare products.

1. Return Eligibility

We accept returns under the following conditions:

• Product is unused

• Product is unopened

• Request is made within 15 days of delivery

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2. Non-Returnable Items

For hygiene and safety reasons, opened or used skincare products cannot be returned unless the product arrives damaged.

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3. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

Please contact us within 48 hours with:

• Order number

• Photos of the product

• Description of the issue

We will review and provide a solution.

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4. Refund Process

Approved refunds will be processed through the original payment method.

Processing time may vary depending on your payment provider.

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5. Exchanges

If you receive a damaged product, we may offer a replacement depending on availability.

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Email: swambhatti6@gmail.com